Policies

 

Lifetime Warranty

  • All items are guaranteed for life
    • Does not include lost/stolen items
    • Warranty only covers regular wear and tear, and product defects
  • All items can be repaired, so long as the customer covers the cost of shipping

 

Return/Exchange

  • Full refund on items returned within 14 days, less initial shipping costs
  • Belts are Made to Order, non-refundable
  • Anything custom or monogrammed will be non-refundable
  • Items purchased through promotion/sales will be a final sale
  • Items must be in original, unused condition to be eligible for full refund/exchange
  • Return forms must be completed before sending items back to Rugged Lot for refund/exchange
  • Exchanges are welcome however the cost of shipping will be covered by the customer

 

Shipping (will vary on country/carrier)

  • Shipping confirmation will include tracking numbers once the order has shipped
  • Shipping fees are non-refundable
  • Rugged Lot will is not responsible for packages lost or damaged in transit (once shipped)
    • The customer assumes responsibility for shipments
    • Please choose your shipping service accordingly
  • Terms
    - Use Canada Post
    • Canada
      • Offers Standard Ground and Xpresspost
      • Will receive shipping confirmation with tracking number once order has shipped
      • Orders shipped via Standard shipping will be shipped within 1-7 business days
      • Orders shipped via Xpresspost within 1-3 business days
    • USA
      • Orders shipped via Tracked Packet will be shipped within 1-6 business days
      • Orders shipped via Xpresspost will be shipped within 1-3 business days
    • International
      • Orders shipped via Standard

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